CONTENT GLOWUP — TERMS & CONDITIONS

Effective Date: 10 July 2026

1. Acceptance of Terms

By accessing or using Content GlowUp and its Services, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our Services.

2. Services

Content GlowUp provides conversion-focused digital services, including landing pages, design systems, implementation, setup, automation, integrations, analytics, and related business resources (collectively, the “Services”).

All Services are delivered as structured systems, not open-ended or unlimited custom work.

3. Delivery

Systems are delivered within a contractual maximum of 30 days from receipt of all required information and materials. Most systems are delivered sooner. Actual delivery may vary depending on project scope, client responsiveness, and requirements. In rare circumstances requiring additional time, this will be communicated and agreed upon prior to the end of the delivery period.

4. Payments and Refunds

All payments are processed through secure third-party payment providers, including Stripe. Flexible payment options including Afterpay, Klarna, and Zip may be available at checkout.

Due to the nature of digital services:

• refunds are not available once work has commenced or Services have been delivered

• refund requests may be considered only before work has begun, at our sole discretion

Work is deemed to have commenced upon receipt of a completed onboarding form. By purchasing our Services, you acknowledge and agree to these terms.

5. Scope of Work and Included Management Period

Each project includes a defined scope of work agreed upon prior to or at the time of purchase.

Following delivery, a 30-day management period is included, during which the system is actively managed, monitored, and supported, and reasonable adjustments and refinements may be made.

The included management period begins upon delivery of the Services. After this period, ongoing management, monitoring, updates, and support are available only through a paid management plan. Clause 6 sets out what continues and what ceases when a management plan is not active.

6. Ongoing Management, GlowUp Requests, and Grace Period

Content GlowUp offers ongoing management services under separate paid plans.

GlowUp Request. A GlowUp Request is a scoped change to the system itself, including forms, automations, and data structure. Because these components are interconnected, a GlowUp Request includes any downstream updates required across the connected parts of the system, implemented and tested by Content GlowUp. Content changes that clients can make themselves, including prices, service descriptions, offers, and images, are not GlowUp Requests and do not require one.

On the Pro management plan, one GlowUp Request is included with each monthly performance report and may be used until the following report is issued. Requests do not accumulate. Requests must be submitted via email and will be priority actioned.

For clients not on a management plan, individual changes are available. Changes to existing elements are charged from $99 AUD. Anything new, or anything affecting forms, data, or automations, is quoted individually. The price will be provided before any work begins.

What continues without management. If a management plan is not active, the following remain yours and continue to operate: your website, your domain, your content, your customer data, and the capture of enquiries into your customer management system.

What requires management. The following are provided as part of an active management plan and cease when management ends: automated confirmations and follow-up messages, booking integration and synchronisation, performance reporting, monitoring, optimisation, GlowUp Requests, and ongoing maintenance of the system's automated components.

Automated components depend on third-party services that change over time. They require ongoing maintenance to remain operational and are therefore provided as a managed service rather than a one-time deliverable.

Management Grace Period. Following the included 30-day management period, clients have a 7-day grace period in which to elect to continue with a paid management plan. During this grace period the system remains fully managed. If no management plan is purchased within 7 days of the included period ending, active management will cease.

Management plans are billed in advance and must remain active to continue receiving the services described above. Plans may renew automatically unless cancelled in accordance with the agreed terms, and may be cancelled at any time, with access continuing until the end of the current paid billing period.

Automated components are deactivated rather than deleted, and may be reactivated if a management plan is purchased or resumed.

7. System Modifications and Client Responsibilities

You are responsible for:

• providing accurate and timely information required for project completion

• reviewing and approving deliverables where required

• maintaining your own business operations and compliance

• managing any third-party accounts or services connected to your project

Important: System Modification Liability. The GlowUp system is built on an interconnected tool stack. Forms, automations, and data architecture are intentionally connected. Modifications to forms, automations, or data structure made outside of a managed agreement or without a GlowUp Request may affect system functionality. Content GlowUp is not liable for issues, errors, data loss, or performance degradation arising from client-initiated changes to system infrastructure. Clients who require changes to the system are strongly advised to submit a GlowUp Request or contact Content GlowUp before making any modifications.

8. Client Access and Self-Service Edits

Following delivery, clients may update their own content including prices, service descriptions, offers, and testimonials through the provided content management system. These updates do not require a GlowUp Request.

Access to platforms and tools may be limited to preserve system integrity and performance. Content GlowUp is not responsible for any performance, functionality, or conversion issues arising from client-made changes after delivery.

9. Intellectual Property & License

All systems, templates, designs, frameworks, and materials created by Content GlowUp remain the intellectual property of Content GlowUp unless otherwise stated.

Upon full payment, you are granted a non-exclusive, non-transferable license for use within a single business entity per project. You may not resell, redistribute, sublicense, or claim the system as your own intellectual property.

10. Portfolio and Showcase Rights

Content GlowUp may showcase completed work in its portfolio, marketing, or promotional materials unless otherwise agreed in writing. Clients will be given the opportunity to opt in or opt out of this prior to or upon delivery.

11. Third-Party Tools and Services

Our Services may involve the use of third-party platforms, tools, integrations, or systems. We are not responsible for the performance, availability, or reliability of third-party services, or for issues arising from client-selected tools or systems.

Third-party services may change, deprecate, or discontinue their features, pricing, or interfaces at any time. Content GlowUp is not liable for any disruption, degradation, or failure of system functionality arising from such changes. Where a management plan is active, Content GlowUp will make reasonable efforts to maintain system functionality in response to such changes.

12. No Guarantees

We do not guarantee specific results, including but not limited to sales, conversions, or business outcomes. Results depend on multiple factors outside of our control including traffic, marketing, offer quality, and market conditions.

13. Limitation of Liability

To the maximum extent permitted by law, Content GlowUp will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services. Our total liability will not exceed the amount paid by you for the Services.

14. Changes to Terms

We may update these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.

15. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of the courts of Australia.

16. Contact

For any questions regarding these Terms, please contact: contact@contentglowup.com

17. Entire Agreement

These Terms constitute the entire agreement between you and Content GlowUp regarding the Services and supersede any prior discussions or agreements.