Effective Date: 22 September 2026

1. Acceptance of Terms

By accessing or using Content GlowUp and its Services, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our Services.

2. Services

Content GlowUp provides a managed revenue system for local businesses, comprising a conversion-focused website, one or more automated flows, a customer management system, integrations, analytics, hosting, and ongoing management (collectively, the "Services").

Flows. Your system is built from automated flows. A flow is one complete automated path that begins when a customer does something on your website and ends when the resulting information has been captured and acknowledged. Each flow includes the form or interface the customer uses, the record created in your customer management system, and any automatic messages sent as part of that path.

The available flows are:

Enquiry. A customer submits an enquiry, receives an automatic acknowledgement, and the enquiry is recorded for you.

Booking. A customer selects and confirms a time, receives an automatic confirmation, and the booking is recorded for you.

Checkout. A customer pays online, receives an automatic confirmation, and the order is recorded for you.

The number of flows built for you determines your plan, as described in clause 4. Flows may be added or removed at any time under clause 7.

The Services are delivered as a structured, managed system, not as open-ended or unlimited custom work, and not as a one-off deliverable. Ongoing management is a continuing service, described in clause 6.

We also offer separate one-off design and setup services, described in clause 15. Those are not part of a managed system and are provided on different terms.

3. Delivery

Systems are delivered within a contractual maximum of 30 days from receipt of all required information and materials. Most systems are delivered sooner. Actual delivery may vary depending on project scope, client responsiveness, and requirements. In rare circumstances requiring additional time, this will be communicated and agreed upon prior to the end of the delivery period.

4. Fees and Payments

The Services comprise two fees.

Setup fee. A one-off fee covering design, build, copywriting, domain registration, flow and automation configuration, analytics, testing, and delivery of the system.

Management fee. A recurring monthly fee covering hosting, the platform subscription, content changes, monitoring, maintenance, reporting, and the ongoing services described in clause 6.

Plans. Your plan is determined by the number of automated flows built for you:

Essentials, one flow.

Plus, two flows.

Complete, three flows.

The fees applying to your plan are those quoted to you in writing before purchase.

Included management period. The first 60 days of management are included with your setup fee, beginning on the date of purchase. Monthly management fees commence at the end of that 60-day period and are billed monthly in advance.

All payments are processed through secure third-party payment providers, including Stripe. Flexible payment options may be available at checkout. Availability of any particular payment option is determined by the provider and may change without notice.

Refunds. Due to the nature of digital services, refunds are not available once work has commenced. Refund requests may be considered only before work has begun, at our discretion. Work is deemed to have commenced upon receipt of a completed onboarding form.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.

5. Scope of Work

Each project includes a defined scope of work agreed prior to or at the time of purchase.
The setup fee covers the system as scoped and delivered. Work outside that scope, including additional pages, additional sections, additional flows, or design changes beyond the agreed build, is quoted separately and the price is provided before any work begins.

Revisions.
Your system build includes three rounds of revisions before it goes live. A round is one set of changes, sent together. Further revisions are quoted separately, and the price is provided before any work begins.

6. Ongoing Management

Management is a continuing service, not a one-time deliverable. It includes:

• hosting of your website and the associated platform subscription

• content changes, being changes to prices, services, offers, text, images, testimonials, trading hours and contact details. Content changes are requested by email and are actioned within two business days of request.

  • Essentials: three content changes per calendar month.

  • Plus and Complete: five content changes per calendar month.

  • A content change is one request, however many items it contains, provided those items are sent together and relate to the same update.

  • Unused content changes do not accumulate or carry over to the following month.

  • Additional content changes beyond your monthly allowance are quoted separately, and the price is provided before any work begins.

• monthly performance reporting

• monitoring, maintenance, and ongoing optimisation of the system

• maintenance of automated components as third-party services change over time

Changes not included in management. New pages, new sections, new flows, structural changes to forms, automations or data structure, and design overhauls are quoted individually, with the price provided before any work begins. Structural changes are described in clause 7.

Why management is continuing. Automated components depend on third-party services that change over time. They require ongoing maintenance to remain operational, and are therefore provided as a managed service rather than a one-time deliverable. Hosting is likewise continuous.

Management fees are billed monthly in advance and renew automatically until cancelled.

7. Changes to Your System

Changes beyond your included content changes are available on every plan, at the same price, and are quoted before any work begins. They are performed by Content GlowUp rather than by direct client editing, for the reasons set out in clause 12.

Adding a flow. You may add a flow at any time. The build fee for an additional flow is the same whether it is built as part of your original system or added later. Adding a flow moves you to the corresponding plan, and the revised management fee takes effect from your next billing date, not immediately.

Removing a flow. You may remove a flow at any time. The revised management fee takes effect from your next billing date. Setup and build fees already paid are not refunded, as that work has been performed and delivered.

Where a flow is removed, it is deactivated rather than deleted where practicable, and your data from that flow is provided to you before deactivation. A deactivated flow may be reactivated within twelve months for a reactivation fee, which is quoted before any work begins. After twelve months, reactivation is quoted as new work.

Removing all flows is treated as cancellation under clause 9.

8. Platform, Hosting and Site Ownership

Your website is built and hosted on a third-party website platform, which requires a paid subscription for the site to remain published on your own domain.

While a management plan is active, Content GlowUp holds the site project and pays the platform subscription. This is included in your management fee. You will not receive a separate invoice from the platform.

Domain registration and renewal. Your domain is registered in your name. The first year of registration is included in your setup fee. While a management plan is active, Content GlowUp pays the renewal as part of your management fee. If your management plan ends, responsibility for renewing your domain passes to you, and we will tell you when your renewal is next due.

Business email. Where you choose business email, it is provided by a third-party email provider on an account in your name. The mailbox subscription is yours from the date it is set up and is paid directly to the provider. We tell you the cost before we set it up.

What you own. You own your domain, which is registered in your name. You own your content. You own your customer data. You own the website itself, and you may take it with you at any time under clause 9.

What ends with management. Hosting, the platform subscription, domain renewal, automated flows and the messages they send, booking and payment integrations, performance reporting, monitoring, optimisation, content changes, system changes, and ongoing maintenance are provided as part of an active management plan and cease when management ends.

9. Cancellation and Transfer of Your Site

You may cancel management at any time. There is no minimum term.

If you cancel during the included 60-day management period, no management fee is charged.

If you cancel after management fees have commenced, cancellation takes effect at the end of your current paid billing period, and the Services continue until then.

On cancellation, we transfer the site project to you. The transfer keeps your site live and your domain connected, with no downtime.

Important: after transfer, the platform subscription and your domain renewal become your responsibility. If they are not maintained, your website will no longer be published on your own domain. We will notify you of this before the transfer takes place.

Your domain, your content and your customer data remain yours in all cases.

Automated components are deactivated rather than deleted where practicable, and may be reactivated if a management plan is resumed.

10. Changes to Fees

We may adjust the management fee by giving you at least 60 days' written notice.

Management fees are reviewed annually and any adjustment made on review will not exceed the increase in the Consumer Price Index (All Groups, Australia) over the preceding twelve months, unless you have agreed otherwise in writing.

If you do not wish to accept an adjusted fee, you may cancel your management plan at any time before it takes effect, without penalty, under clause 9.

11. Client Responsibilities

You are responsible for:

• providing accurate and timely information required for project completion

• reviewing and approving deliverables where required

• maintaining your own business operations and compliance

• maintaining any third-party accounts or services connected to your project that are held in your name

• maintaining the platform subscription and your domain renewal following any transfer of the site to you under clause 9

12. Content Changes and System Integrity

Your system is built on an interconnected tool stack. Forms, automations and data architecture are deliberately connected, and changes to one part can affect others.

For this reason, content and system changes are performed by Content GlowUp as part of your management plan, rather than by direct client editing. Content changes are requested by email.

Where access to any platform or tool is provided to you, Content GlowUp is not liable for issues, errors, data loss, or performance degradation arising from changes made by you or on your behalf.

13. Your Customers' Information

Your system collects information about your customers, including people who enquire, book or purchase through your website. That information is yours. Your customers' relationship is with you, not with us.

Our role. We hold and process your customers' information only to deliver the Services to you, and only in the ways your system is set up to work. We do not use your customers' information for our own marketing, we do not contact your customers about our own services, and we do not sell or disclose it to anyone except the third-party tools that operate your system, as described in our Privacy Policy.

Your responsibilities. You decide what your system asks your customers for and why. You are responsible for having your own privacy notice where one is required, for the accuracy of what your forms tell your customers, and for complying with any obligations that apply to your business in how you use that information.

Regulated information. You must tell us before your system is built, and at any time afterwards if it changes, whether your business handles health information, information about a person's care or disability needs, financial information, or any other category of information subject to specific legal obligations. Some information carries additional requirements, and we need to know so that your system is built appropriately. We rely on what you tell us.

Security. We take reasonable steps to protect your customers' information. Access is limited, and the access we provide to you is read-only so that records cannot be altered or deleted by accident.

If something goes wrong. If we become aware of unauthorised access to, or loss of, your customers' information, we will tell you as soon as reasonably possible and give you the information you need to meet any obligations you have. Where the law requires notification to an individual or to a regulator, we will work with you on that.

On transfer. When your site and systems transfer to you under clause 9, your customers' information transfers with them, and you hold it directly from that point.

14. Customer Management System Access

Where a customer management system forms part of your Services, you are provided with access to view your records. That access is read-only. Records are created and updated through your system rather than by direct editing, for the reasons set out in clause 12.

Your customer records are yours. On cancellation, or on removal of a flow, your records are provided to you.

15. One-Off Design and Setup Services

We offer design and setup services separately from a managed system, including logo design, business card design, flyer design, domain and DNS setup, business email setup, and Google Business Profile setup, whether purchased individually or as a package.

These services are provided on the following terms:

• They are one-off services. They do not include a management plan, hosting, ongoing changes, monitoring, reporting or maintenance.

• Design services include three rounds of revisions. A round is one set of changes, sent together. Further revisions are quoted separately.

• Design services are provided as digital files. Printing is not included and is quoted separately if requested.

• Where we register a domain, set up a business email, or create any account in your name, that account and any subscription or renewal associated with it is yours and your responsibility from the date it is created. We will tell you what those costs are before we set anything up.

• Setup credit. If you purchase a managed system within 90 days of purchasing a one-off service, 50% of what you paid for that service is credited against your setup fee. The credit applies to the setup fee only, is not redeemable for cash, and is not transferable.

Clause 4 (refunds), clause 16 (intellectual property) and clauses 18 to 23 apply to these services.

16. Intellectual Property and Licence

All systems, templates, designs, frameworks, and materials created by Content GlowUp remain the intellectual property of Content GlowUp unless otherwise stated.

Upon full payment, you are granted a non-exclusive, non-transferable licence to use the system for a single business entity per project. This licence continues if the site is transferred to you under clause 9.

You may not resell, redistribute, sublicense, or claim the underlying system, templates or frameworks as your own intellectual property.

Your own content, including your text, images, logo and customer data, remains your property at all times. Where we create a logo or other brand asset for you as a one-off service under clause 15, ownership of that finished asset passes to you upon full payment.

17. Portfolio and Showcase Rights

Content GlowUp may showcase completed work in its portfolio, marketing, or promotional materials unless otherwise agreed in writing. Clients will be given the opportunity to opt in or opt out of this prior to or upon delivery.

18. Third-Party Tools and Services

Our Services involve the use of third-party platforms, tools, integrations and systems. We are not responsible for the performance, availability, or reliability of third-party services, or for issues arising from client-selected tools or systems.

Third-party services may change, deprecate, or discontinue their features, pricing, or interfaces at any time. Where a management plan is active, Content GlowUp will make reasonable efforts to maintain system functionality in response to such changes.

19. No Guarantees

We do not guarantee specific results, including but not limited to sales, conversions, or business outcomes. Results depend on multiple factors outside of our control including traffic, marketing, offer quality, and market conditions.

20. Limitation of Liability

To the maximum extent permitted by law, Content GlowUp will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services. Our total liability will not exceed the amount paid by you for the Services in the twelve months preceding the claim.

Nothing in this clause excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.

21. Changes to Terms

We may update these Terms and Conditions from time to time. Updates will be posted on this page with a revised effective date. Where a change materially affects your rights, we will provide reasonable notice.

Where you purchased Services under an earlier version of these Terms, the terms that applied at the time of your purchase continue to apply to your existing Services, unless you agree otherwise in writing.

22. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of the courts of New South Wales.

23. Contact and Entire Agreement

For any questions regarding these Terms, please contact: contact@contentglowup.com

These Terms constitute the entire agreement between you and Content GlowUp regarding the Services and supersede any prior discussions or agreements.