Effective Date: 31 July 2026

1. Acceptance of Terms

By accessing or using Content GlowUp and its Services, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our Services.

2. Services

Content GlowUp provides a managed revenue system for local businesses, comprising a conversion-focused website, enquiry capture, a customer management system, automated communication, integrations, analytics, hosting, and ongoing management (collectively, the "Services").

The Services are delivered as a structured, managed system, not as open-ended or unlimited custom work, and not as a one-off deliverable. Ongoing management is a continuing service, described in clause 6.

3. Delivery

Systems are delivered within a contractual maximum of 30 days from receipt of all required information and materials. Most systems are delivered sooner. Actual delivery may vary depending on project scope, client responsiveness, and requirements. In rare circumstances requiring additional time, this will be communicated and agreed upon prior to the end of the delivery period.

4. Fees and Payments

The Services comprise two fees:

Setup fee. A one-off fee covering design, build, copywriting, domain registration, form and automation configuration, analytics, testing, and delivery of the system.

Management fee. A recurring monthly fee covering hosting, content changes, monitoring, maintenance, reporting, and the ongoing services described in clause 6.

Included management period. The first 60 days of management are included with your setup fee, beginning on the date of purchase. Monthly management fees commence at the end of that 60-day period and are billed monthly in advance.

All payments are processed through secure third-party payment providers, including Stripe. Flexible payment options may be available at checkout.

Refunds. Due to the nature of digital services, refunds are not available once work has commenced. Refund requests may be considered only before work has begun, at our discretion. Work is deemed to have commenced upon receipt of a completed onboarding form.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.

5. Scope of Work

Each project includes a defined scope of work agreed prior to or at the time of purchase.

The setup fee covers the system as scoped and delivered. Work outside that scope, including additional pages, additional sections, or design changes beyond the agreed build, is quoted separately and the price is provided before any work begins.

6. Ongoing Management

Management is a continuing service, not a one-time deliverable. It includes:

• hosting of your website and the associated platform subscription

• all content changes, including prices, services, offers, text, images, testimonials, trading hours and contact details. Content changes are requested by email and are actioned within two business days.

• one system change per month, being a change to forms, automations, or data structure, including any downstream updates required across connected parts of the system, implemented and tested

• monthly performance reporting

• monitoring, maintenance, and ongoing optimisation of the system

• maintenance of automated components as third-party services change over time

Changes not included in management. New pages or sections, additional system changes beyond the one included each month, and design overhauls are quoted individually, with the price provided before any work begins.

Why management is continuing. Automated components depend on third-party services that change over time. They require ongoing maintenance to remain operational, and are therefore provided as a managed service rather than a one-time deliverable. Hosting is likewise continuous.

Management fees are billed monthly in advance and renew automatically until cancelled.

7. Platform, Hosting and Site Ownership

Your website is built and hosted on a third-party website platform, which requires a paid subscription for the site to remain published on your own domain.

While a management plan is active, Content GlowUp holds the site project and pays the platform subscription. This is included in your management fee. You will not receive a separate invoice from the platform.

What you own. You own your domain, which is registered in your name. You own your content. You own your customer data. You own the website itself, and you may take it with you at any time under clause 8.

What ends with management. Hosting, the platform subscription, automated confirmations and follow-up messages, booking and payment integrations, performance reporting, monitoring, optimisation, content changes, system changes, and ongoing maintenance are provided as part of an active management plan and cease when management ends.

8. Cancellation and Transfer of Your Site

You may cancel management at any time. There is no minimum term.

If you cancel during the included 60-day management period, no management fee is charged.

If you cancel after management fees have commenced, cancellation takes effect at the end of your current paid billing period, and the Services continue until then.

On cancellation, we transfer the site project to you. The transfer keeps your site live and your domain connected, with no downtime.

Important: after transfer, the platform subscription becomes your responsibility. If it is not maintained, your website will no longer be published on your own domain. We will notify you of this before the transfer takes place.

Your domain, your content and your customer data remain yours in all cases.

Automated components are deactivated rather than deleted where practicable, and may be reactivated if a management plan is resumed.

9. Changes to Fees

We may adjust the management fee by giving you at least 60 days' written notice.

If you do not wish to accept the adjusted fee, you may cancel your management plan at any time before it takes effect, without penalty, under clause 8.

10. Client Responsibilities

You are responsible for:

• providing accurate and timely information required for project completion

• reviewing and approving deliverables where required

• maintaining your own business operations and compliance

• maintaining any third-party accounts or services connected to your project that are held in your name

• maintaining the platform subscription following any transfer of the site to you under clause 8

11. Content Changes and System Integrity

Your system is built on an interconnected tool stack. Forms, automations and data architecture are deliberately connected, and changes to one part can affect others.

For this reason, content and system changes are performed by Content GlowUp as part of your management plan, rather than by direct client editing. Content changes are included and are requested by email.

Where access to any platform or tool is provided to you, Content GlowUp is not liable for issues, errors, data loss, or performance degradation arising from changes made by you or on your behalf.

12. Intellectual Property and Licence

All systems, templates, designs, frameworks, and materials created by Content GlowUp remain the intellectual property of Content GlowUp unless otherwise stated.

Upon full payment, you are granted a non-exclusive, non-transferable licence to use the system for a single business entity per project. This licence continues if the site is transferred to you under clause 8.

You may not resell, redistribute, sublicense, or claim the underlying system, templates or frameworks as your own intellectual property.

Your own content, including your text, images, logo and customer data, remains your property at all times.

13. Portfolio and Showcase Rights

Content GlowUp may showcase completed work in its portfolio, marketing, or promotional materials unless otherwise agreed in writing. Clients will be given the opportunity to opt in or opt out of this prior to or upon delivery.

14. Third-Party Tools and Services

Our Services involve the use of third-party platforms, tools, integrations and systems. We are not responsible for the performance, availability, or reliability of third-party services, or for issues arising from client-selected tools or systems.

Third-party services may change, deprecate, or discontinue their features, pricing, or interfaces at any time. Where a management plan is active, Content GlowUp will make reasonable efforts to maintain system functionality in response to such changes.

15. No Guarantees

We do not guarantee specific results, including but not limited to sales, conversions, or business outcomes. Results depend on multiple factors outside of our control including traffic, marketing, offer quality, and market conditions.

16. Limitation of Liability

To the maximum extent permitted by law, Content GlowUp will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services. Our total liability will not exceed the amount paid by you for the Services in the twelve months preceding the claim.

Nothing in this clause excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded.

17. Changes to Terms

We may update these Terms and Conditions from time to time. Updates will be posted on this page with a revised effective date. Where a change materially affects your rights, we will provide reasonable notice.

18. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of the courts of New South Wales.

19. Contact

For any questions regarding these Terms, please contact: contact@contentglowup.com

20. Entire Agreement

These Terms constitute the entire agreement between you and Content GlowUp regarding the Services and supersede any prior discussions or agreements.